INTRODUCTION
Humanise (“Humanise,” “We,” “Us,” or “Our”) is dedicated to safeguarding the privacy of Your personal information. In this Privacy Policy, “You,” “Your,” and “Yourself” refer to users of the Vada platform, corporate customers, or users of Humanise’s downloadable products.
This Privacy Policy outlines how Humanise collects, uses, shares, and protects the personal data You provide Us. It applies to personal data collected through Our downloadable products, SaaS services, the Humanise website, and other products or services that display a direct link to this Privacy Policy (collectively referred to as “Humanise Services”). Additionally, this policy explains the choices available to You regarding the use, access, and correction of Your personal data.
By voluntarily using Humanise Services and/or providing personal data or other information through these platforms, You (on behalf of Yourself and/or the entity You represent) consent to this Privacy Policy and agree to be bound by its terms.
PERSONAL DATA WE COLLECT FROM YOU
Personal Data You May Choose to Provide
You can access the Vada platform and associated Humanise Services without disclosing your identity or providing any personal data, aside from certain technical information automatically collected during your visit (such as your “digital fingerprint”). However, to access certain features, products, or services, you may need to provide personal data such as your name, email address, phone number, business contact information, and billing details.
When you register with Vada, this personal data is used to provide you with access to requested products, services, and content, or for fulfilling contractual obligations, such as providing professional services and support. Additionally, Humanise may use this information to understand user engagement with our products and services, and to support business development efforts. Your data may also be used for marketing purposes, including communicating about Humanise products, services, promotions, or events.
Personal Data Collected Automatically
Like most online services, Vada collects certain personal data automatically through technologies like cookies and log files. This data may include IP addresses, browser types, internet service provider information, referring and exit pages, operating system details, and timestamps. These details help us analyze site usage patterns, improve the user experience, and enhance our services’ performance.
Usage Data and Analytics
Humanise collects information on how you interact with our website and services, such as pages visited, actions taken, queries run, user accounts, and roles. This data, which includes metrics like query response times and application performance, helps us understand and improve the functionality and responsiveness of our services.
Information from Third Parties
We may receive personal data about you from third-party sources, such as public databases, social media platforms, and other partners. This information may include contact details and professional information (like job title and company). We use this data to support our services, marketing efforts, and for other purposes as outlined in this Privacy Policy.
Information About Your Customers
In the course of providing services, Humanise may process information about your customers as required to deliver the service you have engaged us for. This data is used strictly for service provision and will not be used for any other purposes without appropriate consent.
By using Vada and Humanise Services, you agree to this data collection and usage policy. For more detailed information, please refer to our full Privacy Policy.
HOW WE USE PERSONAL DATA COLLECTED
Communication and Service Provision
We use the personal data you provide to facilitate communication and deliver the services you’ve requested. This includes responding to inquiries, fulfilling contractual obligations, and providing professional support. For example, we may use your contact information to send updates about your account, service notifications, and other relevant communications.
Personalization and User Experience
Your personal data allows us to personalize your experience with our services. We may use this data to remember your preferences, tailor content, and provide recommendations based on your usage patterns. This helps improve the relevance of our services and enhances your overall experience on the Vada platform.
Service Improvement and Development
We analyze data collected from your interactions with our platform to understand user behavior and identify areas for improvement. This includes tracking usage trends, analyzing feature engagement, and gathering feedback. Such analysis helps us refine our products, develop new features, and ensure that our services meet your needs.
Marketing and Promotional Activities
With your consent, we may use your data for marketing purposes, such as sending promotional materials, newsletters, and event invitations. We also use data to tailor marketing communications to your interests and preferences. You can opt out of receiving marketing communications at any time.
Security and Compliance
Personal data is used to maintain the security and integrity of our platform. This includes detecting and preventing fraud, unauthorized access, and other security issues. We also process personal data to comply with legal obligations and to protect our legal rights.
Data Analytics and Reporting
We use aggregated and anonymized data for internal analytics and reporting purposes. This data helps us understand how our services are used, monitor the performance of our platform, and make informed business decisions. We may share aggregated statistical information with third parties for these purposes, without revealing personal data.
Third-Party Integrations and Services
In some cases, we may integrate third-party services to enhance our offerings. For example, we may use data from third-party platforms to enrich our services or provide additional functionalities. We ensure that any data shared with third parties is handled securely and in accordance with our privacy policies.
Customer Data Handling
When providing services, we may process information about your customers to deliver the contracted services. This data is handled with strict confidentiality and is used solely for the purpose of providing the agreed services. We do not use or share this data for any other purposes without proper authorization.
By using Vada and associated Humanise Services, you consent to the collection and use of your personal data as described in this policy. For detailed information, please refer to the full Privacy Policy on our website.
WHO WE SHARE YOUR PERSONAL DATA WITH
Service Providers and Partners
Humanise may share your personal data with third-party service providers who assist us in delivering our services. These providers may include those offering IT and system administration, payment processing, data analytics, marketing, customer support, and other operational services. We only share the necessary data required for these providers to perform their specific tasks, and they are prohibited from using your personal information for any other purpose.
Corporate Affiliates
We may share personal data with affiliates within the Humanise corporate group for purposes such as customer support, marketing, event management, technical operations, and account management.
Legal and Regulatory Authorities
In certain circumstances, we may disclose your personal data to law enforcement, regulatory agencies, government bodies, or courts when required by law. This includes situations to prevent or investigate illegal activities, comply with legal obligations, or protect our legal rights.
Business Transactions
In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity. We will ensure that the new entity agrees to comply with this Privacy Policy regarding your data.
Joint Offerings and Partners
We may collaborate with other companies to offer joint products or services. If you engage with such joint offerings, we may share your personal data with our partners. These partners may use the data in accordance with their own privacy policies. You can choose not to participate in joint offerings to prevent your data from being shared.
Marketing and Advertising
We may share your personal data with partners for marketing purposes, such as joint events or webinars. This includes sharing attendance information with sponsors or partners where legally permitted. Additionally, we may use third-party advertising networks to display ads based on your activities on our platform. These networks may use cookies and similar technologies to deliver targeted ads.
With Your Consent
We may share your personal data with other parties if you provide explicit consent. This can include sharing customer stories or testimonials for promotional purposes.
By using Vada and associated Humanise Services, you agree to the sharing of your personal data as described in this policy. For more detailed information, please refer to the full Privacy Policy on our website.
INTERNATIONAL TRANSFER OF PERSONAL DATA
Your personal data may be collected, transferred, and stored in countries outside of your own, including but not limited to the United States and Singapore, where Humanise and our affiliates, partners, and third-party service providers operate. These countries may have different data protection laws than your country of residence, which may not provide the same level of data protection.
To ensure your personal data remains protected, Humanise has implemented appropriate safeguards. These include compliance with legal requirements for data transfers, such as the use of Standard Contractual Clauses approved by the European Commission for data transfers from the European Economic Area (EEA). These safeguards ensure that personal data transferred to our group companies and third-party service providers is protected in line with European Union data protection laws.
We are committed to maintaining the security and privacy of your data across international borders. For more details on the specific safeguards we have in place or to request further information, please refer to our full Privacy Policy or contact us directly.
YOUR RIGHTS AND CHOICES
Accuracy and Access to Personal Data
Humanise takes reasonable measures to ensure that the personal information we collect is accurate, complete, and current, utilizing the most recent data provided to us. You can review and update your personal information through the profile settings on our website or services. To manage cookies and similar technologies, please adjust your browser settings according to the provided instructions (Holistics Docs (4.0)) (Holistics Docs (4.0)).
Rights Relating to Personal Data
You have specific rights regarding your personal data, subject to applicable laws. These rights may include:
- Access: The right to access your personal data held by us.
- Correction: The right to correct or update your personal data.
- Deletion: The right to request the deletion of your personal data.
- Restriction: The right to restrict our processing of your personal data.
- Data Portability: The right to request a copy of your personal data in a structured, machine-readable format.
- Objection: The right to object to the processing of your personal data.
- Opt-Out: The right to opt-out of certain disclosures of your personal data to third parties.
To exercise these rights, you may contact us at cskh@vadata.vn. We will verify your identity before responding to your request. For some requests, such as deleting data, there may be legal or regulatory reasons why we cannot fulfill your request, and we will inform you if this is the case
PERSONAL DATA RETENTION
Humanise retains your personal data for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy. This includes providing services you have requested, complying with legal obligations, resolving disputes, and enforcing our agreements. The specific retention period for your personal data depends on various factors, including the nature of the data, the purpose of processing, and applicable legal requirements.
We consider the amount, nature, and sensitivity of the personal data, as well as the potential risks of unauthorized use or disclosure, when determining the appropriate retention period. We also assess whether the purposes for processing can be achieved through other means.
When personal data is no longer needed for these purposes, it will be deleted or anonymized. If deletion is not possible due to technical reasons (such as data stored in backup archives), we will securely store the data and isolate it from further processing until deletion is feasible.
For more detailed information on retention periods for specific types of personal data, please refer to our retention policy or contact us directly.
CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Humanise
143 Nguyen Tuan Street, Thanh Xuan District, Hanoi, Vietnam
cskh@vadata.vn
(+84) 369 160 286
This Privacy Policy is effective as of 31 July, 2024 and may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and indicating the date of the latest revision.